Refund & Returns Policy

All items (excluding final sale items) may be returned or exchanged within 14 days of delivery, provided they are unused and unopened. For hygiene and safety reasons, we cannot accept returns or exchanges on used items. All returned items will be inspected upon receipt.

To start a return or exchange, please have your order number and email address ready. Your order number can be found in your confirmation email (please check your junk or spam folder if needed). Contact us at support@lashylab.com to initiate the process.

If you choose an exchange and the requested item is out of stock at the time your exchange is submitted, the item will be refunded, or you may opt to join our waitlist.

Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Once an order has been processed, we may not be able to offer an immediate refund for a change of mind, as our customer service and fulfillment teams operate separately. Your order may have already been packed, fulfilled, or had postage purchased.

SHIPPING & ORDER
What is the return policy?

All items (excluding final sale items) may be returned or exchanged within 14 days of delivery, provided they are unused and unopened. For hygiene and safety reasons, we cannot accept returns or exchanges on used items. All returned items will be inspected upon receipt.

To start a return or exchange, please have your order number and email address ready. Your order number can be found in your confirmation email (please check your junk or spam folder if needed). Contact us at support@lashylab.com to initiate the process.

If you choose an exchange and the requested item is out of stock at the time your exchange is submitted, the item will be refunded, or you may opt to join our waitlist.

Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Once an order has been processed, we may not be able to offer an immediate refund for a change of mind, as our customer service and fulfillment teams operate separately. Your order may have already been packed, fulfilled, or had postage purchased.
DO YOU SHIP INTERNATIONALLY?

YES! we ship all over the world. Shipping costs will apply, and will be added at checkout.
WHEN WILL MY ORDER SHIP?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Once you receive your order confirmation email, we will process and ship your order within 1-3 business days. Delivery times vary depending on your location.

CAN I MODIFY MY ORDER?

After you place an order, changes can only be made before our internal warehouse team picks the order and generates a tracking number. Please note that you will receive two separate emails: an order confirmation email when your order is placed, and a shipping confirmation email once your order has been processed and shipped. Once the shipping confirmation email has been sent, it is no longer possible to make any changes to your order.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
WILL I BE CHARGED DUTIES AND TAXES ON MY ORDER?

Customs, Duties, and Taxes for International Orders

Your order may be subject to customs clearance, duties, and taxes imposed by the destination country. These fees are beyond Lashy Lab's control and can vary significantly depending on the country.

Please consider the following:

  1. Customs duties and taxes are calculated based on the full value of your parcel, regardless of any discounts, store credits, or gift cards used.
  2. It is your responsibility to contact your local Customs office for details on potential fees before completing your purchase.
  3. Duties and taxes are non-refundable as they are mandatory for importation and governed by your country's regulations.
  4. If you refuse to pay the fees and request the parcel to be returned, you will be responsible for the return shipping costs, which will be deducted from your refund.

ABOUT OUR PRODUCTS
WHAT ARE LASHY LAB LASHES MADE OF?

Our cluster lashes are made with the highest quality Korean PBT silk and our pre-glued cluster lashes are made with synthetic fibres. Both are vegan and cruelty free.
HOW CAN I CLEAN MY FACE WITHOUT DAMAGING MY LASHES?

Maintaining your lash extensions is simple and won't interfere with your daily routine. You can shower and cleanse your face as usual, but take extra care around the eye area:

  1. Use a cotton swab to gently clean around the eyes, reaching any difficult spots.
  2. If you need to remove makeup from the lashes, lightly dab with a water-dampened cotton swab.
  3. Avoid using oil-based products near your eyes, as these can weaken the adhesive.

On the day you plan to remove your lashes, be sure to thoroughly cleanse your natural lashes to maintain optimal lash health.
WHAT ARE PRE-GLUED LASHES AND HOW DO THEY WORK?

Pre-glued lashes are a type of false lashes that have already applied adhesive. This makes them incredibly easy to use, as you don't need to apply glue separately.

To apply, simply remove the lash from its packaging and gently press it underneath your natural lash line. This design provides a mess-free and convenient way to achieve beautiful lashes quickly.

How Do I Apply Pre-Glued Lashes?

  1. Preparation: Ensure your natural lashes are clean and free of makeup or oils.
  2. Application: Peel the pre-glued lash from its packaging.
  3. Placement: Gently press the lash underneath your lash line, starting from the outward and working your way inward.
HOW DO I APPLY ULTRA BOND&SEALANT?

First, apply a thin layer of the Lash Bond to the base of your natural lashes. This will help the cluster lashes adhere securely.

Next, use a lash applicator to carefully place the cluster lashes underneath your natural lashes. Start from the outer corner of your eye and work your way inward for a natural look. Ensure there's about 1 mm of space between each cluster to avoid clumping.

Once you're satisfied with the placement of your cluster lashes, use the Sealant to lock them in place. This step not only removes any sticky residue but also extends the wear of your lashes up to 7 days.

*For best results, use a small amount of Lash Bond to avoid excess glue, handle the lashes gently to prevent damage, and apply the Sealant precisely to ensure a smooth finish and long-lasting hold. By following these steps, you can enjoy a stunning lash look that enhances your natural beauty.
HOW TO CLEAN CLUSTER LASHES FOR REUSE?
  1. Prepare the Cleaning Solution: Fill a small jar with isopropyl alcohol.
  2. Soak the Lashes: Submerge your cluster lashes in the alcohol for 10 to 15 minutes. This will help loosen the adhesive.
  3. Remove Excess Glue: Use a paper towel to gently blot the lashes. Then, take a lash spoolie or a Q-tip to carefully wipe away any remaining glue.
  4. Air Dry: Set the lashes aside and allow them to air dry completely. This step is crucial to prevent any moisture from affecting the lashes.
  5. Final Touches: Once the lashes are dry, dip a lash spoolie in warm water and gently brush through the lashes to restore their shape and softness.

Tips for Best Results:

  • Ensure the lashes are completely dry before reusing to prevent any damage or clumping.
  • Handle the lashes gently to maintain their quality and longevity.